Welcome to the Practice | Dr. Katie Brussard, ND
Dr. Katie Brussard, ND
Hormone Health & Gut Health  |  Virtual Practice

Welcome to the Practice!

I'm so glad you're here. This guide covers everything you need to know about how my practice works so we can focus our time together on what matters most — your health. Please read through this before your first appointment and don't hesitate to reach out if you have any questions.

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How Visits Work

All appointments are conducted via telehealth through a secure Zoom link. You'll receive the link to join your appointment in advance — please make sure you're in a quiet, private space with a good internet connection.

Your first appointment is typically 60–90 minutes. This is our chance to go deep — your full health history, symptoms, goals, and any labs or records you'd like me to review. Follow-up appointments are 30–45 minutes and are focused on checking in, reviewing results, and adjusting your plan.

Please come prepared with:

  • Any recent lab work or medical records (from the last 2 years)
  • A list of current medications and supplements
  • Notes on your main symptoms, health goals, and health timeline when appropriate

After your visit, watch for your visit summary:

  • A visit summary with your personalized treatment plan will be sent to you via Charm
  • The summary will include information about labs ordered, prescriptions, and follow-up instructions
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Communicating With Me

The best way to reach me between appointments is through my patient portal, Charm. I check messages regularly and aim to respond within 2 business days.

The patient portal is the right place for:

  • Non-urgent questions about your treatment plan
  • Medication or supplement questions
  • Sharing documents or lab results
  • Note: Prescription refills are best handled via your pharmacy
Important: The patient portal is not monitored after hours or on weekends. If you are experiencing a medical emergency, please call 911 or go to your nearest emergency room.
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Labs & Testing

Lab work is an important part of your care. Depending on your health goals, I may recommend serum blood panels, urine testing, stool testing, or other specialty labs. I'll walk you through exactly what's being tested and why.

Most labs are ordered through third-party labs and paid for directly by you. I'll always give you a heads-up on expected costs before ordering. We will go through your results together and I'll explain what they mean for your health.

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Supplements & Product Recommendations

When appropriate, I'll recommend professional-grade supplements as part of your treatment plan. You can purchase these through:

  • Fullscript — my online dispensary for professional-grade supplement brands
  • My Webshop — additional products available directly through my website

Supplements are always optional and I'll explain the reasoning behind any recommendation I make.

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Cancellation & No-Show Policy

I completely understand that life happens. If you need to reschedule or cancel, I just ask for at least 24 hours notice so I can offer that time to another patient.

Cancellation with 24+ hours notice Late cancellation or no-show
No charge — happy to reschedule! $150 fee applies

To cancel or reschedule, please text or call my office at 801-448-0966.

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Quick Reference

Licensed In
Utah, Washington & Oregon
*Oregon license in process as of May 2026
Appointment Type
Virtual / Telehealth via Zoom
Portal Messages
Charm — replied to within 2 business days
Cancellation
24 hours notice required | $150 late fee
Phone

I'm so honored to be part of your health journey.

— Dr. Katie